Information We Collect

When you use Box-Url's multi-year budget planning services, we collect several types of information to provide you with personalized financial planning tools. This includes personal identification details you provide during registration, financial data you input for budget analysis, and technical information about how you interact with our platform.

• Personal details: name, email address, phone number, and postal address
• Financial information: income data, expense categories, and budget preferences
• Usage data: how you navigate our platform, features you use most, and session duration
• Device information: browser type, operating system, and IP address
• Communication records: support tickets, feedback forms, and consultation notes

We only collect information that's necessary for delivering our budget planning services and improving your experience with our platform.

How We Use Your Information

Your data helps us create accurate budget projections and provide relevant financial planning insights. We analyze your spending patterns to suggest budget optimizations and send you timely reminders about your financial goals.

Beyond service delivery, we use aggregated data to improve our platform features and develop new tools that benefit all users. We may also send you educational content about budget planning and updates about new features that align with your interests.

Data Protection Under Malaysia's Laws

As a Malaysia-based company, we comply with the Personal Data Protection Act 2010 (PDPA). This means we maintain strict standards for collecting, processing, and storing your personal information. Our data handling practices meet local regulatory requirements while providing transparency about how your information is managed.

You have specific rights under Malaysian privacy laws, including the ability to access your data, request corrections, and withdraw consent for certain processing activities. We've designed our systems to honor these rights efficiently and provide clear channels for exercising them.

Your Privacy Rights

Data Security Measures

We protect your financial information using bank-level encryption and secure data centers located in Malaysia. All data transmissions use SSL encryption, and we regularly update our security protocols to address emerging threats.

Our team receives regular security training, and we conduct quarterly security audits to identify and address any vulnerabilities. Access to your personal data is limited to authorized personnel who need it to provide our services.

• 256-bit SSL encryption for all data transfers
• Encrypted data storage with regular backup procedures
• Multi-factor authentication for staff access to sensitive systems
• Regular security assessments by independent third parties

Data Retention and Deletion

We keep your financial planning data for as long as your account remains active, plus an additional three years after account closure to comply with financial record-keeping requirements. During this period, you can reactivate your account and access your historical budget data.

Marketing communications and website usage data are retained for two years unless you opt out earlier. Technical logs and security-related data are typically deleted after one year, except where longer retention is required for legal compliance.

When data reaches the end of its retention period, we use secure deletion methods that make recovery impossible, including overwriting storage media and destroying physical backup copies.

Third-Party Services

Box-Url integrates with several trusted service providers to deliver our budget planning platform. These include cloud hosting services for data storage, payment processors for subscription management, and analytics tools to understand platform usage patterns.

All third-party providers are carefully vetted for their security practices and commitment to data protection. We maintain data processing agreements with each provider that specify how your information can be used and require them to maintain the same level of protection we provide directly.

We do not share your personal financial data with marketing companies, advertising networks, or other organizations that might use it for purposes unrelated to your budget planning needs.